Hello
We want you to shop with confidence and peace of mind. At Ekam, customer satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, our return policy is designed to make the process simple, transparent, and hassle-free. Please read the details below to understand how returns, exchanges, and refunds work.
Return & Refund Policy
Thank you for shopping with us. Your satisfaction is very important, and we aim to make every purchase a positive experience.
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30-Day Return & Exchange
We offer refunds or exchanges within 30 days of purchase. Unfortunately, after this period we cannot offer a refund or exchange. -
Condition of Items
To be eligible for a return, the item must be unused, in original condition, and in the same packaging as received. -
Damaged or Faulty Items
If your order arrives damaged or faulty, please notify us within 7 days of receiving the item. Please note, our policy does not cover normal wear and tear, accidental, or user damage. -
Customer Support
If you experience any issue, please contact us before leaving negative feedback or opening a case. Our team will respond within 24–48 hours to resolve the matter quickly.
Contact
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+44 7889400764